Introduction

These Terms & Conditions (“Terms”) apply to the use of our website and services. By booking or using our services, you agree to these Terms. Please read them carefully.

Services

We provide removal, deep cleaning, and handyman services (“Services”) as described on our website. Service availability may vary by location and schedule.

Bookings & Payments

• Bookings may be made via our website, phone, or email.
• Prices are quoted before confirmation and include applicable VAT (if registered).
• Payment is required either in advance or upon completion of the service, as agreed.
• We reserve the right to refuse or cancel bookings at our discretion.

Cancellations & Refunds

• You may cancel or reschedule at least 24 hours before the appointment for a full refund.
• Cancellations made within 24 hours may incur a cancellation fee.
• Refunds (if applicable) are processed within 5–10 business days.

If we are unable to attend due to unforeseen circumstances, you will be offered an alternative appointment or a full refund.

Customer Responsibilities

Customers must:

• Provide accurate information and safe access to the property.
• Remove fragile or valuable items from service areas.
• Notify us of any special requirements, hazards, or restrictions in advance.

We reserve the right to decline work if the environment is unsafe or unsanitary.

Liability

• We are insured under public liability insurance.
• Our liability for any loss or damage shall not exceed the total amount paid for the specific service.
• We are not liable for:
  • •  Pre-existing damage or defects.
    • Indirect or consequential losses.
    • Losses resulting from circumstances beyond our control (e.g., weather, traffic delays).

Complaints

If you are dissatisfied with our service, please contact us within 48 hours of completion. We will investigate and attempt to resolve the issue promptly.

Intellectual Property

All website content (text, graphics, logos, and images) is owned by [Your Company Name] and protected by UK copyright law. You may not reproduce or reuse content without permission.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

Email: info@everystepservices.com
Phone:07876880113
Address:Eco sustain Hub ltd Diamond road Slough